Terms of Service
These terms form the service agreement between you (“you,” the “Client”) and Dr. Doo LLC (“Dr. Doo,” “we,” “us”). By signing up for, or continuing to use, our services, you agree to them.
1. Services
Dr. Doo provides recurring and one-time dog waste removal and yard sanitation within our published service area. Each visit includes complete waste removal, waste hauled off your property, an optional botanical finish, and a yard-clear photo. Service dates are scheduled by us on a consistent day and may shift for weather or holidays; we’ll communicate changes.
2. Billing & cancellation
Recurring plans are billed monthly in advance, on the 1st, through our billing provider. There is no long-term contract. A one-time start fee may apply to new accounts. You may cancel with at least 7 days notice before your next billing cycle by contacting us; cancellation stops future billing but does not refund the current cycle. Returned or failed payments may pause service until resolved.
3. Pricing, dogs & yard size
Plan pricing is based on one dog and a standard residential yard. Additional dogs and larger properties (generally over 1/3 acre) may carry an added charge, which we confirm before your first visit. If the number of dogs or the condition of the yard changes materially, we may adjust your rate with advance notice.
4. Access & safety
You’re responsible for providing safe, unobstructed access to the yard on service days, including unlocking gates and securing any aggressive animals. For the safety of our team, we may skip a visit if a dog is loose and unfriendly, if there’s an unsafe condition, or if we cannot access the yard — and that visit may be counted as completed. Please pick up personal items, toys, and hazards from the service area before we arrive.
5. Non-solicitation of our team
The people who service your yard are employees or contractors of Dr. Doo, and we invest significant time and cost in hiring, training, and equipping them. During the time you receive service from us, and for twelve (12) months afterward, you agree not to directly or indirectly hire, engage, contract with, or solicit any Dr. Doo team member to perform dog-waste or yard services outside of Dr. Doo, without our prior written consent. If you’d like to hire someone we’ve sent to your home, simply ask us first. If a team member is hired or engaged in violation of this section, you agree to pay Dr. Doo a placement fee of $2,500 as reasonable compensation for our recruiting and training costs.
6. Satisfaction guarantee
If we miss something on a visit, tell us within 24 hours with a photo and we’ll return and re-service that area at no charge. This covers the rare miss on our end, not new waste created after we’ve left.
7. Botanical finish & equipment
Our optional cedar and peppermint finish is applied for odor control and freshness as part of yard sanitation. It is not a pest-control product and we make no pest-control claims. If anyone in your household has sensitivities to essential oils, let us know and we’ll skip it. We disinfect our own equipment between properties using a veterinary-grade, EPA-registered disinfectant.
8. Photos
We take before/after and yard-clear photos to document our work and send them to you. From time to time we may use anonymized yard photos (no house numbers, faces, or identifying details) for our own marketing. Let us know in writing if you’d prefer we not, and we’ll honor it.
9. Right to decline or end service
We may decline, pause, or end service for any lawful reason — including unsafe conditions, repeated access problems, non-payment, or abusive behavior toward our team. Where practical, we’ll give notice.
10. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid us for the service in question. We are not liable for indirect or consequential damages.
11. Changes to these terms
We may update these terms from time to time. The “last updated” date above reflects the current version; continued use of our services means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts serving Atlantic County, New Jersey.
Contact
Questions? Email hello@drdoonj.com or call (609) 365-0545.